Frequently asked questions:
Is shipping free?
Yes, shipping within Germany is free for orders over €80.
When will I receive my product?
As soon as we receive your order, you will receive a confirmation email from us. We will then immediately begin producing your product, packaging it, and shipping it to you via DHL. Production time is 2-3 days, and shipping takes 1-3 days, so you will definitely receive your product within 3-7 business days.
Is it possible to exchange or return the item?
Both are possible with us within 14 days of receiving the shipment, provided the following conditions are met:
1) The items must be in their original condition, without any signs of wear.
2) The label must not have been removed.
Please send us an email to kontakt@mentalhealthclub.shop with the following information before returning your item:
- Order number
- Name and address
- Reason for return
- Your bank details (IBAN & BIC) for the refund
After receiving and inspecting your return, we will promptly refund the purchase price to the account you specified.
*Please note: if the return does not comply with our return policy, we will inform you about further measures via email.
Send your return to the following address:
Stefanie Kopischke
mental health club
Agnesenstrasse 1
79106 Freiburg
Feel good!
Our hoodies and shirts are truly made for everyone. That's why we designed them to be extra oversized and unisex. It's important to us that you feel comfortable in our fashion items.
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